Cheated?????

[sonjack2847]

Just saw this on Yahoo news 

Bank of the Philippine Islands (BPI) customers are being warned over a scam involving illegal withdrawals from the bank's automated teller machines (ATMs) in Parañaque City.

Multiple transactions in different locations

One bank depositor, “Robert” (not his real name), said a total of P80,000 was withdrawn from his account in separate transactions done on July 27 and July 28.

Robert said, “It’s impossible for me to withdraw P80,000 over the weekend because my ATM was with me.”

Bank data showed that four withdrawals were made from his account each amounting P10,015 in an RCBC ATM and a Metrobank ATM at the Super 8 grocery in Sta. Rosa, Laguna on July 27.

Two more withdrawals of P20,000 each were made from the Metrobank ATM at the Super 8 grocery in Sta. Rosa and from a BPI ATM in Imus, Cavite at around 12:35 a.m. early Monday, July 28.

“Ang ginawa ng perpetrator, hinintay niya mag-umaga ng mga 12:30 para next banking day na agad,” said Robert.

Another BPI client, “Myra” (not her real name), said she lost P100,000 from her bank account on August 2.

Six withdrawals were also made from her account via ATMs located in Quezon City and Subic, Zambales.

Specific machines in Parañaque

Other victims surfaced after Robert shared his experience, most of whom used BPI ATMs in BF Homes Aguirre and President’s Avenue in Parañaque.

BPI has returned Robert’s money and they are saying they will return the full amount to Myra.

“BPI immediately investigated the matter after receiving the reports. The account of the affected client has been fully rectified and the amount reimbursed upon confirmation of the incident,” the bank said in a statement.

BPI admitted that it has received reports regarding “abnormal transactions on a specific BPI ATM.” The bank urged its clients to report any suspicious incidents.

Suggested precautions

In any case, Robert and Myra say they want BPI to conduct a probe into the so-called ATM scam.

For now, those who use ATMs are urged to take the following precautionary measures:

• They should should make it a habit to cover their hand when entering their ATM PIN.
• The PINs should be changed regularly.
• Avoid using ATMs in high-risk areas. In fact it's advised that people use ATMs that are within banks or other trusted establishments. ATMs with security guards posted near them are also relatively safe.

[RBM]

Nice to hear, wish their generosity would extend to reimbursing  me.....

[Americano]

 

Just saw this on Yahoo news 

Bank of the Philippine Islands (BPI) customers are being warned over a scam involving illegal withdrawals from the bank's automated teller machines (ATMs) in Parañaque City.

Multiple transactions in different locations

One bank depositor, “Robert” (not his real name), said a total of P80,000 was withdrawn from his account in separate transactions done on July 27 and July 28.

Robert said, “It’s impossible for me to withdraw P80,000 over the weekend because my ATM was with me.”

Bank data showed that four withdrawals were made from his account each amounting P10,015 in an RCBC ATM and a Metrobank ATM at the Super 8 grocery in Sta. Rosa, Laguna on July 27.

Two more withdrawals of P20,000 each were made from the Metrobank ATM at the Super 8 grocery in Sta. Rosa and from a BPI ATM in Imus, Cavite at around 12:35 a.m. early Monday, July 28.

“Ang ginawa ng perpetrator, hinintay niya mag-umaga ng mga 12:30 para next banking day na agad,” said Robert.

Another BPI client, “Myra” (not her real name), said she lost P100,000 from her bank account on August 2.

Six withdrawals were also made from her account via ATMs located in Quezon City and Subic, Zambales.

Specific machines in Parañaque

Other victims surfaced after Robert shared his experience, most of whom used BPI ATMs in BF Homes Aguirre and President’s Avenue in Parañaque.

BPI has returned Robert’s money and they are saying they will return the full amount to Myra.

“BPI immediately investigated the matter after receiving the reports. The account of the affected client has been fully rectified and the amount reimbursed upon confirmation of the incident,” the bank said in a statement.

BPI admitted that it has received reports regarding “abnormal transactions on a specific BPI ATM.” The bank urged its clients to report any suspicious incidents.

Suggested precautions

In any case, Robert and Myra say they want BPI to conduct a probe into the so-called ATM scam.

For now, those who use ATMs are urged to take the following precautionary measures:

• They should should make it a habit to cover their hand when entering their ATM PIN.
• The PINs should be changed regularly.
• Avoid using ATMs in high-risk areas. In fact it's advised that people use ATMs that are within banks or other trusted establishments. ATMs with security guards posted near them are also relatively safe.

 

 

This statement doesn't make any sense:  Robert said, “It’s impossible for me to withdraw P80,000 over the weekend because my ATM was with me.”

 

It would be impossible for Robert to withdraw P80,000 if his ATM card wasn't with him.  Do News Reporters ever read what they have written before they report it?

 

Whoever is stealing the money either works at BPI or has a contact at PBI who is providing information needed to make ATM cards for some accounts. You could tell everyone you meet your PIN but none of them can withdraw money from your account unless they have an ATM card which can access your account. And, if someone is able to make ATM cards then he probably has his own PIN so protecting your PIN will not help.

 

Catching the thief or thieves should be very easy. BPI knows the date, time and place where the money was withdrawn so all they have to do is check the ATM cameras to see who made the withdrawals. Well, this is the Philippines so maybe they can't think what to do unless one of the people who lost money asks them to do it. Even then it could be months. By then all evidence will be long gone.

[i am bob]

I have been doing a little investigating for an article I am co-writing on banking and ATM scams in South Asia. Apparently many (most) ATMs do not have cameras inside - just the one they receive a lot of complaints about. Data Capture Strips have been found on quite a few ATMs as well - including many bank owned ATMs. So, for the purposes of this thread, it is very easy for thieves to get the information they need from your card to make their own Bank Card or Charge Card.

I always recommend keeping most of your free cash / savings in a bank in your home country and a ready-use amount in a bank on the Philippines. Use only your Philippines bank card in the Philippines. Keep your home country bank card for doing transactions to bring money in online to your Philippine account only - and only on a secure internet! This actually goes for any country you are living in.

[RBM]

As a further up date, my very affable BPI manager whom promised to make the magic call yesterday failed..... 

 

BPI card used in BDO ATM... no fund dispensed............whos responsibility???

 

Both banks point finger at each other.wish I knew the truth.

 

A friend advised me, and I shall follow....

 

Go every day to BPI manager and annoy the sh&t out of him until something done.

 

Starts today.

[Call me bubba]

who is the ATM-Card issued by?

 do you have a hard copy of your complaint?

 then TAKE (send) it to BPI main office in maktia,,,,,with a corresponding email,

its just a 10min walk from greenbelt/gloryette?

(as i have had to go in person myself to solve an issue)

 

 also read what the BSP rules are regarding NON dispensed funds.

just have patience as it will be returned . maybe in Filipino time

Edited August 9, 2014 by Pittman apartments Sgn

[RBM]

who is the ATM-Card issued by?

 do you have a hard copy of your complaint?

 then TAKE (send) it to BPI main office in maktia,,,,,with a corresponding email,

its just a 10min walk from greenbelt/gloryette?

(as i have had to go in person myself to solve an issue)

 

 also read what the BSP rules are regarding NON dispensed funds.

just have patience as it will be returned . maybe in Filipino time

Card is issued by BPI bank.

ATM used was BDO as BPI machine was defective.

I told my very affable BPI manager Friday, no more buck passing, it's your responsibility to sort this. Further starting Monday I intend to stay in your office all day long until my funds are refunded.

To my surprise he said, OK sir your very welcome.......That threw me.

It would not justify a trip to Manila as costs would out weigh the funds I am chasing, but agree head office would sort it.

Manager has faithfully given me his word funds will be credited next week. Hope it's more reliable than his promise to call me next made last Wednesday......still waiting Ha.

[Americano]

Retired policewoman loses P400,000 to ATM scam

https://anc.yahoo.com/news/retired-policewoman-loses-p400-000-to-atm-scam-014324588.html

 

Here's a strange statement she made, " The unexplained and unauthorized withdrawals from her account have been going on for years."

 

Going on for years but she didn't close the account and finally got around to reporting the withdrawals to the NBI years later?

There's a lot more to this story than we were told. There's no proof presented that it is even a scam. It could just be her son withdrawing the money since she trusted him with her ATM card.

[Call me bubba]

BPI card used in BDO ATM... no fund dispensed............whos responsibility???

I put this question to a "other"bank employee, they suggested that you go to BDO as it was their unit

.then file complaiant w/BPI too so you would have 2 parties working to solve this problem,

 hope this can help RMB

[RBM]

 

BPI card used in BDO ATM... no fund dispensed............whos responsibility???

I put this question to a "other"bank employee, they suggested that you go to BDO as it was their unit

.then file complaiant w/BPI too so you would have 2 parties working to solve this problem,

 hope this can help RMB

 

 

Thanks for the advice, yes I did complain in the beginning to BDO how ever they pointed me to BPI.

 

SUCCESS FULLY REIMBURSED at last.

 

How did I do it....

 

First I stress......no shouting or yelling, (felt like it at times)

 

I approached bank manager BPI....again.... and told him how disappointing I felt in him as he promised to call but did not. His reaction was of embarrassment, this was in front of other customers, deliberately on my part.

 

Further explained, I was a long tirme customer, and felt he was not giving me  the service I deserve.

 

It is your responsibility as my card is BPI and please do not send me to BDO.

 

Finally told him firmly, my plan is to spend all day every day in your office until my funds are returned. Was shocked with his reply as half expected to be told security will remove me....His reply, OK sir your very welcome.......

 

Within 2 hours of leaving bank my funds were returned.

 

Again, I never shouted or showed aggression, this time it worked. Hope never have a repeat.

 

What do I change in future ....BPI card goes only into BPI ATM and likewise with my PS card.....

 

Thanks to all members for advice and encouragement, and yes it sure does take patience......A big bucket full......