Cebu Pacific Being Held Accountable At Last?

[Old55]

 

Looks as though Cebu Pacific has gone too far even by Philippines standards. Will they clean up their act or just make some "payments"?

We got burned by them once years ago and never plan to fly them again. Lucky we used a US credit card  so eventually got our money back. I know others here have had bad luck as well.

 

 

MANILA, Philippines—A legislator on Sunday said that the refund offered by Cebu Pacific Air is not enough and that the airline company should be punished for the Christmas farce that happened at the Ninoy Aquino International Airport (Naia) Terminal 3.

In a statement, Bayan Muna Rep. Neri Colmenares said that Cebu Pacific Air should be sanctioned “for their dismal service.”

“The refund is not enough, this is just their way to quiet the erring passengers,” Colmenares said. “What should be done is to punish the airlines that failed.”

Cebu Pacific Air on Saturday posted on its Facebook page saying passengers with flights connecting or originating from Manila between Dec. 23, 2014, and Jan. 5, 2015, who were unable to check-in for their flights or have been tagged as “no-shows,” may avail of a “full refund, full travel refund” or “rebooking of flights up to 30 days from original departure date” without additional charge.

Colmenares also decried air carriers for excessive fares, delays and dismal service and called for an investigation of airline companies and the Civil Aeronautics Board “for failing to protect airline passengers.”

“I wished that Congress then already called for a probe but that did not happen, so I will file a resolution when Congress opens on Jan. 5 for the probe to immediately take place,” Colmenares said. “While it is good that the CAB will already start their investigation to get to some of the details of the continued inconvenience of airline passengers, I think that the CAB should also be probed for not doing its duty to regulate these airlines and protect airline passengers.”

He added that the resolution targeting Cebu Pacific Air would probe cancelled flights, expensive rebooking fees and penalties, and “deceptively low initial fare base” that eventually “shoots up due to big tax and surcharges.”

“They also charge passengers with a Web administration fee that is ridiculous,” Colmenares said.

Also, the Bayan Muna representative said that Cebu Pacific Air “in many instances” does not use the passenger tube making it difficult for the elderly and sick as they have to go down to the tarmac instead of going straight to the terminal.

He added that airline fare should also go down as the decrease in oil prices prompted public transport groups to lower their fare

 

http://www.rappler.com/nation/79202-congressional-probe-cebu-pacific

 

[Jack Peterson]

He added that airline fare should also go down as the decrease in oil prices prompted public transport groups to lower their fare

 

 

 Quite so! they will never hesitate to inject additional Fuel Surcharges when Oil goes up but like so may industries that rely on Oil, they all look on this surcharge as additional Profit.

 

JP :tiphat:  :morning1:

 

Morning All. :)

[Jollygoodfellow]

I'm not sure what happened with the check in process but here in Australia at least twice this year computer glitches caused chaos and delayed flights. Not just A Cebu Pacific thing.   :no:

[Dave Hounddriver]

In a statement, Bayan Muna Rep. Neri Colmenares said that Cebu Pacific Air should be sanctioned “for their dismal service.”

 

Sounds to me like he got burned on his flight this Christmas and is personally peeved.  When he has time to cool down and CebuPacific buy him a nice New Years gift then all will be forgotten.   IMHO

[Gerald Glatt]

I'm not sure what happened with the check in process but here in Australia at least twice this year computer glitches caused chaos and delayed flights. Not just A Cebu Pacific thing.  

 

 

 

It's the North Koreans, they hack the airlines to change the movie that is playing