insite Posted October 6, 2015 Posted October 6, 2015 I have recently purchased a TV set box and am subscribing monthly to this service - I am having some issues. My ISP is PLDT and I have a 20Mbps feed with unlimited downloads. The TV set box routes to a server in Singapore which appears to have low latency as the picture is freezing from time to time on live TV and bombing out completely on occasion on catchup TV. Here are the ping results : Ping has started… PING extv-fs.5centscdn.com (119.81.124.91): 56 data bytes 64 bytes from 119.81.124.91: icmp_seq=0 ttl=49 time=213.284 ms 64 bytes from 119.81.124.91: icmp_seq=1 ttl=49 time=213.639 ms 64 bytes from 119.81.124.91: icmp_seq=2 ttl=49 time=212.548 ms 64 bytes from 119.81.124.91: icmp_seq=3 ttl=49 time=212.694 ms 64 bytes from 119.81.124.91: icmp_seq=4 ttl=49 time=212.847 ms 64 bytes from 119.81.124.91: icmp_seq=5 ttl=49 time=212.604 ms 64 bytes from 119.81.124.91: icmp_seq=6 ttl=49 time=212.670 ms 64 bytes from 119.81.124.91: icmp_seq=7 ttl=49 time=212.757 ms 64 bytes from 119.81.124.91: icmp_seq=8 ttl=49 time=213.169 ms 64 bytes from 119.81.124.91: icmp_seq=9 ttl=49 time=213.712 ms --- extv-fs.5centscdn.com ping statistics --- 10 packets transmitted, 10 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 212.548/212.992/213.712/0.409 ms Are there any other of our members using this system ( or similar ) and are having the same problem and or are there any geeks who might have some thoughts or better still a solution. Link to comment Share on other sites More sharing options...
CebuBound Posted October 6, 2015 Posted October 6, 2015 That's telling you only the total time and yes it's slow. Why don't you try the same thing but with the tracert (trace route) command instead of ping? That should show you all of the hops and maybe pin down where the bottleneck is. Sometimes there's a workaround such as switching to a different DNS server. Cheers. Link to comment Share on other sites More sharing options...
expatuk2014 Posted October 6, 2015 Posted October 6, 2015 that is very slow I am with pldt but upto 2mbs ! but I have just pinged the uk www.dailymail.co.uk with the following result reply from 124.106.175.137 bytes=32 time 36ms ttl 59 I use ww.filmontv.com to watch Uk live tv and other channels with no problems and its free Link to comment Share on other sites More sharing options...
insite Posted October 6, 2015 Author Posted October 6, 2015 Trace Route results : Traceroute has started… traceroute to extv-fs.5centscdn.com (119.81.124.91), 64 hops max, 72 byte packets 1 192.168.0.1 (192.168.0.1) 2.091 ms 0.854 ms 0.800 ms 2 192.168.1.1 (192.168.1.1) 1.250 ms 1.239 ms 1.169 ms 3 124.104.32.1.pldt.net (124.104.32.1) 7.295 ms 7.496 ms 7.409 ms 4 122.2.175.198.static.pldt.net (122.2.175.198) 7.265 ms 6.930 ms 6.680 ms 5 210.213.135.14.static.pldt.net (210.213.135.14) 24.570 ms 25.360 ms 23.305 ms 6 210.213.128.29.static.pldt.net (210.213.128.29) 25.750 ms 25.730 ms 25.651 ms 7 210.213.130.170.static.pldt.net (210.213.130.170) 23.192 ms 23.945 ms 23.245 ms 8 unknown.telstraglobal.net (134.159.128.117) 182.919 ms 190.364 ms 182.920 ms 9 unknown.telstraglobal.net (134.159.100.98) 191.945 ms 342.290 ms 191.272 ms 10 ae0.bbr02.eq01.sng02.networklayer.com (50.97.18.172) 204.419 ms 206.418 ms 204.745 ms 11 50.97.18.203 (50.97.18.203) 207.564 ms 206.811 ms 206.607 ms 12 174.133.118.151 (174.133.118.151) 203.878 ms 821.914 ms 1187.673 ms 13 fs-sg-sl01.5centscdn.com (119.81.124.91) 216.678 ms 426.017 ms 317.157 ms Link to comment Share on other sites More sharing options...
insite Posted October 6, 2015 Author Posted October 6, 2015 I am familiar with Filmon and it has its merits - free on SD - low quality and with ads being one in particular - HD otherwise , available but at a considerable cost. It also has channel limitations - Sky Sports and Sky Movies are not available which in my own case I require. Link to comment Share on other sites More sharing options...
Thomas Posted October 6, 2015 Posted October 6, 2015 My ISP is PLDT and I have a 20Mbps feed with unlimited downloads. 20 Mbitps = 2.5 Mbyte which is the MIMIMUM I have been told needed to get no stops in the showing, so when your internet speed drop below the 20, then your screen freeze. Link to comment Share on other sites More sharing options...
earthdome Posted October 11, 2015 Posted October 11, 2015 My ISP is PLDT and I have a 20Mbps feed with unlimited downloads.20 Mbitps = 2.5 Mbyte which is the MIMIMUM I have been told needed to get no stops in the showing, so when your internet speed drop below the 20, then your screen freeze. Rubbish. You can get reliable streaming of TV video starting at 3Mbs. If you look at the system requirements for Netflix, Amazon Prime, Hulu, etc. you will see their minimum bandwidth is between 3-5Mbs. Link to comment Share on other sites More sharing options...
Richieboy67 Posted October 11, 2015 Posted October 11, 2015 (edited) I watch Netflix here with a high of 1.3. No hi def not not bad. Edited October 11, 2015 by Richieboy67 Link to comment Share on other sites More sharing options...
Thomas Posted October 11, 2015 Posted October 11, 2015 My ISP is PLDT and I have a 20Mbps feed with unlimited downloads.20 Mbitps = 2.5 Mbyte which is the MIMIMUM I have been told needed to get no stops in the showing, so when your internet speed drop below the 20, then your screen freeze. Rubbish. You can get reliable streaming of TV video starting at 3Mbs. If you look at the system requirements for Netflix, Amazon Prime, Hulu, etc. you will see their minimum bandwidth is between 3-5Mbs. 3 - 5 Mbits or Mbytes? :) I'm talking about looking at ANY web-TV with a common computer through Internet. If such need less than 2.5 Mbytes, how come I got load stops rather often, when I had suppoused to be 4Mbyte ADSL in Sweden? Link to comment Share on other sites More sharing options...
earthdome Posted October 11, 2015 Posted October 11, 2015 My ISP is PLDT and I have a 20Mbps feed with unlimited downloads.20 Mbitps = 2.5 Mbyte which is the MIMIMUM I have been told needed to get no stops in the showing, so when your internet speed drop below the 20, then your screen freeze. Rubbish. You can get reliable streaming of TV video starting at 3Mbs. If you look at the system requirements for Netflix, Amazon Prime, Hulu, etc. you will see their minimum bandwidth is between 3-5Mbs. 3 - 5 Mbits or Mbytes? :) I'm talking about looking at ANY web-TV with a common computer through Internet. If such need less than 2.5 Mbytes, how come I got load stops rather often, when I had suppoused to be 4Mbyte ADSL in Sweden? Right from the Amazon Prime support page: Internet Bandwidth Standard Definition (SD) videos: 900 Kbits/sec High Definition (HD) videos: 3.5 Mbits/sec Link to comment Share on other sites More sharing options...
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