CoffeeRulzMe Posted September 22, 2017 Posted September 22, 2017 13 hours ago, Queenie O. said: Another issue to do with customer service or the lack of--it seems to me lately that supermarket and store help seem to be walking around looking very glum. In the past couple of months I've observed what seems to be entire store staff being halved down to a skeleton crew. in supermarkets and small department stores. I attribute it to morale problems/fears possibly as well as the cost of basic goods for workers and low pay scales. Maybe as workers reach that six month mark they get worried. Doesn't make for a very pleasant or helpful experience. Has anyone else observed similar situations? This is my observation as well. I've been here 5+ years. Most of that time in Dumaguete area. When I first got here, stores had lots of staff to assist with the smallest of detail and they where very, very helpful, polite and cheerful. They still are, but to a lesser extent. And most notably, big staff reductions, longer lines at cashier counters, etc. Seems like they're (store owners and managers) doing what their counterparts in the West have been doing for years; reducing staff, dumping employees replacing them with contract workers, etc. Yep, can definately hurt morale. 3 Link to comment Share on other sites More sharing options...
sonjack2847 Posted September 22, 2017 Posted September 22, 2017 I have found with some of the bigger companies that if you contact them via FB you are more likely to get a response. Link to comment Share on other sites More sharing options...
Jack Peterson Posted September 22, 2017 Posted September 22, 2017 (edited) 3 minutes ago, CoffeeRulzMe said: dumping employees replacing them with contract workers, etc. Yep, can definately hurt morale. Another thing in the Dumaguete Area id that they have stopped to a large degree using OJT as non paid labour so yes they (Owners) have had to actually employ staff or go through Agencies which seems to be the in thing just now Jack Morning All Edited September 22, 2017 by Jack Peterson Spelling AGAIN Link to comment Share on other sites More sharing options...
Dave Hounddriver Posted September 22, 2017 Posted September 22, 2017 31 minutes ago, CoffeeRulzMe said: replacing them with contract workers I have noticed some employees quitting their full time job after a year or more. They originally see "getting off the contract and onto full time" as the holy grail and loads of them worked to attain it. Now that more companies are offering full time employment the ladies are seeing it as the same shit they used to put up with on contract with little opportunity for advancement for many years. So its the same as they were doing on contract but its steady work. Some ladies seem to like the search for that "holy grail" better than actually getting it. Just a personal observation based on a couple of full time girls quitting their jobs at Lee Plaza. 2 Link to comment Share on other sites More sharing options...
Castaway Posted September 22, 2017 Posted September 22, 2017 (edited) I've actually found a whole other side to customer service in the Philippines--i.e., the over-eager sales people who literally stalk me as I'm walking through certain stores (such as Ace Hardware). I always end up having to tell an employee to back off by saying "I already know what I want and I already know where to find it." They might not understand me but they can tell from the expression on their face that they need to step away. Edited September 22, 2017 by Castaway 1 Link to comment Share on other sites More sharing options...
sonjack2847 Posted September 23, 2017 Posted September 23, 2017 Well I cant complain about Globe this week they have repaired my line and they are going to change my plan so I get 5mbps download and 300gb data at no extra cost.Makes a change I must say. 1 Link to comment Share on other sites More sharing options...
MikeB Posted September 23, 2017 Posted September 23, 2017 On 9/21/2017 at 9:11 PM, Castaway said: I've actually found a whole other side to customer service in the Philippines--i.e., the over-eager sales people who literally stalk me as I'm walking through certain stores (such as Ace Hardware). Two sides of the same coin, equally bad. 2 Link to comment Share on other sites More sharing options...
Happyhorn52 Posted September 23, 2017 Posted September 23, 2017 I just had two Samsung Repair Center technicians from San Fernando come to my house in Angeles to repair my 55 inch Smart TV that was knocked out in last weeks storms. They diagnosed the problem, took photos of the bad mother board and will notify me Monday if the repair parts are available and at what cost before completing the repair. Cost of the in home visit was 500p. Link to comment Share on other sites More sharing options...
MikeB Posted September 23, 2017 Posted September 23, 2017 1 hour ago, Happyhorn52 said: I just had two Samsung Repair Center technicians from San Fernando come to my house in Angeles to repair my 55 inch Smart TV that was knocked out in last weeks storms. They diagnosed the problem, took photos of the bad mother board and will notify me Monday if the repair parts are available and at what cost before completing the repair. Cost of the in home visit was 500p. About the same price as a 6 outlet surge protector. Link to comment Share on other sites More sharing options...
Jack Peterson Posted September 23, 2017 Posted September 23, 2017 1 hour ago, Happyhorn52 said: . Cost of the in home visit was 500p. Out of Warranty I guess? Link to comment Share on other sites More sharing options...
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